Registrar

Change Management

The Registrar at the Icahn School of Medicine at Mount Sinai (ISMMS) provides strategic and operational leadership for the Office of the Registrar. Reporting to the Senior Associate Dean for Enrollment Services, the Registrar ensures the integrity, accuracy, confidentiality, and accessibility of student academic records and supports the institution’s educational mission through effective management of registration, enrollment, grading, degree conferral, and compliance processes.

This role oversees a student-centered team, promotes operational excellence through process improvement and technology integration, and collaborates closely with Enrollment Services departmental units: Admissions Operations, Student Financial Services, and Disability Services. The Registrar is also responsible for maintaining compliance with institutional policies and regulatory standards, including FERPA, and assessing operations against national best practices to optimize service delivery and resource use.

Key Responsibilities:

Strategic Leadership & Compliance

• Provide strategic direction for the Office of the Registrar aligned with institutional goals.
• Develop, implement, and enforce academic and administrative policies.
• Ensure compliance with FERPA, institutional policies, and federal/state regulations.
• Maintain awareness of national best practices in registrar operations and academic recordkeeping.
• Support onboarding and training efforts for staff, faculty, and administrators in academic systems and policies.
• Ensure registrar services are inclusive and responsive to special student populations, including veterans and students with accommodations.

Academic Records & Policy Administration

• Serve as the official custodian of student academic records.
• Ensure the integrity, accuracy, confidentiality, and secure access of all educational records.
• Maintain student status and eligibility in various 3rd party data sources, e.g. AAMC Student Records Systems (SRS), National Board of Medical Examiners (NBME), Visiting Student Learning Opportunities (VSLO).
• Oversee document request processing (e.g. transcript generation, enrollment verification documents, state licensure verification documents), grade submissions, student record changes, and academic standing updates.
• Interpret and apply institutional policies related to grading, probation, dismissal, and graduation.
• Validate the evaluation of transfer credits and transcripts from accredited institutions.
• Maintain and update visiting student articulation agreements.
• Collaborate with degree program leadership, student affairs deans, and curricular affairs deans on curricular changes and student enrollment adjustments.
• Maintain the academic catalog in the student information system and ensure accurate course information.
• Manage the conferral of degrees.
  Serve as School Certifying Official (SCO) ensuring Veteran students are properly certified for VA education benefits and provide guidance and support to students navigating their VA benefits.

Registration, Scheduling, and Enrollment

• Direct all aspects of course registration, course scheduling, and enrollment status changes.
• Coordinate the registration process for each academic term.

Technology & Business Process Optimization

• Oversee the student information system, ensuring data accuracy and security.
• Serve as the security administrator for registrar-related access to the student information system.
• Lead implementation of new technologies and revise workflows to improve efficiency.
• Provide system training and documentation for faculty and staff.

Institutional Reporting

• Ensure timely and accurate reporting to external entities (e.g., IPEDS, Clearinghouse).
• Support institutional accreditation and compliance reporting requirements.
• Prepare academic data analyses to inform strategic planning and policy development.
   

Knowledge, Skills, and Abilities:

The ideal candidate will bring substantial expertise in academic records management and enrollment services within a higher education environment. Proficiency with student information systems is essential, along with strong technical skills in Microsoft Office 365 and related platforms.

Outstanding written and verbal communication skills are required, as well as the ability to lead teams, manage multiple priorities, and maintain accuracy under pressure. The Registrar must demonstrate strong organizational, analytical, and problem-solving abilities, along with a commitment to student-centered service.

As a senior leader, the Registrar must exercise sound judgment and discretion, with the capacity to interpret and apply complex academic policies and regulations, including FERPA. A strategic, solutions-oriented mindset and experience driving process improvements and technology integration are highly valued.

Additional key competencies include collaborative leadership, cultural competence, and the ability to build effective relationships across diverse constituencies. The successful candidate will be adaptable, forward-thinking, and aligned with the institution’s mission.

Requirements:

• Bachelor’s degree required, Master’s degree preferred.
• A minimum of 8 years of experience in higher education, with at least 5 years in a leadership role related to registration services, student services, academic records management, or enrollment operations. Supervisory experience is required.
• Prior experience with graduate and/or professional degree program delivery, with medical school or health science university experience highly preferred.
• Expertise in student information systems (e.g., Empower, Jenzabar, Banner, Colleague, Peoplesoft) and enrollment technologies, with a strong understanding of academic policies and regulatory compliance in higher education.
• Demonstrated leadership in managing teams, process improvement, and cross-department collaboration.
• Strong organizational, analytical, and problem-solving skills are essential for ensuring exceptional student services and maintaining the integrity and security of academic records.
• Excellent oral and written communication skills, with the ability to interact effectively with students, faculty, and leadership from diverse backgrounds.
• Ability to exercise tact and diplomacy in sensitive situations.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams), with the ability to implement and optimize technology solutions, including AI tools, to support institutional goals.
• Ability to work in a culturally diverse environment and a deep respect for academic principles and culture, ensuring student-centered service and support for student success initiatives.

Job Traveling : None