Enrollment Management Services / Records & Registration

Senior Assistant Registrar for Registration and Scheduling

Ohio University

Ohio University was chartered by the state of Ohio in 1804 and is the oldest university in what was once the Northwest Territory. Located in Athens, among the scenic Appalachian foothills of southeastern Ohio, its classic residential campus is one of the most attractive in the nation. The charm of tree-lined brick walkways on the university’s College Green makes you feel as if you are at a small college rather than a large university. The main campus is located amidst scenic state and national parks in a family-friendly and culturally rich community 75 miles southeast of Columbus. A comprehensive state-assisted university, Ohio University enrolls over 24,000 students on the Athens campus, 8,000 students on five regional campuses, and 6,000 eCampus students.

The Office of the University Registrar at Ohio University reports to the Senior Vice Provost for Strategic Enrollment Management. The University Registrar oversees the Office of the University Registrar and the Veterans Center. Combined there are 26 full time employees, plus student employees.
Ohio University is located in Athens, Ohio, and has five regional campuses, two extension campuses, and online students.

The Senior Assistant Registrar for Registration and Scheduling is a direct report to the Associate Registrar for Operations and is a member of the Registrar’s leadership team. The incumbent is expected to set operational goals for registration and scheduling that support the university’s mission and includes recommending and implementing technology to make the functions more efficient and service-oriented. This requires expert knowledge in order to be an effective leader, manager and an active participant in improving services to support the registration, scheduling, curriculum, system access, and catalog processes for the University, including all campuses and locations.

Primary Accountabilities:

1. Determine strategic goals and implement technology to make all functions more efficient and service-oriented with a digital first philosophy. These goals must align with the department, division, and university strategic goals. This includes providing vision and expertise to improving processes related to registration, scheduling, curriculum management, system access, and catalog processes, for all campuses and locations at the University.

2. Provide strategy and oversight of all setup and processes within the student information system and other systems used to support registration, scheduling, curriculum management, and catalog publication. Oversee administration of access to student records related data. Collaborate with staff in the ongoing process of analyzing registration and scheduling services and provide strategy and technological improvements to maintain and improve these services. Collaborate with other senior administrative staff in the ongoing process of analyzing services provided by the office and participate in the revision, enhancement, testing, and computer program specification development necessary to maintain and improve these services.

3. Responsible for academic classroom scheduling and curriculum management, including providing strategy for efficient scheduling and management of curriculum. Coordinate and plan with University Space Planning for analyzing impact of building projects and new construction which may impact overall classroom availability. Collaborate with academic departments in planning course offerings using scheduling software for strategic evaluation of the scheduling process to better align with student needs. Oversight of processing and maintenance of the University Curriculum Council minutes that include all actions related to courses, programs, and department name changes to ensure that the records in the student system are up to date. Provide support and oversight for systems necessary to support academic classroom scheduling and curriculum management. Collaborate with Facilities Management and Academic Technology to resolve facility issues and ensure we are scheduling classrooms in an efficient manner to support University efficiencies and goals.

4. Responsible for providing efficient systems, support, troubleshooting, and enhancements for registration, scheduling, curriculum management, and catalog publication. Collaborate with the Director of Orientation, Director of Learning Communities, Undergraduate Admissions, Housing and Residence Life, Financial Aid and regional campuses to resolve issues that prohibit registration and to plan solutions for best customer service. Serve as liaison to the University Review Panel, the Learning Communities Advisory Committee and Student Fee Committee. Use appropriate professional judgement when reviewing requests to update student records in unique and complex situations. Ensure operational efficiency and effectiveness for assigned responsibilities, including documentation of core processes, monitoring compliance, providing documentation and training to the campus community, and recommending organizational and procedural changes as appropriate.

5. Lead two administrative contract positions (registrar services analyst; catalog editor and program management specialist), five clerical classified front-line positions, and student employees assigned to the area in the accomplishment of tasks/assignments and strategic goals set forth by the University Registrar. Direct and manage a staff in a manner that creates a cohesive team that works together. This includes mentoring, coaching, encouraging and providing professional development opportunities; performance management and evaluation on a regular basis. Approve/deny vacation and leave requests. Promote a team environment. Coordinate the hiring and training of new employees for assigned units. Demonstrate and promote an environment of continuous process improvement.

Minimum Qualifications:

Master’s degree required; sufficient to provide familiarity with the operations of a registrar’s office; provide familiarity and skill in working with large scale complex computer database systems, and to enhance working relationships with academic departments, colleges and other student services offices.
At least 6 years of work experience in higher education required.
At least 3 years of management skills required.
Comprehensive knowledge of theories, concepts and practices and ability to use in complex, difficult and/or unprecedented situations.
Must have experience in University Registrar office or higher education office; must have technical acumen and understand complex systems; must understand FERPA and its complexities; must have leadership and supervisory experience. Must adhere to the Ethics and Practice Statement of AACRAO.
Must have excellent oral and written communication skills to be able to communicate effectively.
Must be able to develop and maintain positive working relationships.
Must be able to prioritize tasks, set deadlines, meet deadlines, and manage competing demands for the same resources.

Preferred Qualifications:

Experience with PeopleSoft preferred, or experience with another Student Information System.
Experience with the following: Ad Astra or another room scheduling system;
Acalog or another catalog production program; curriculum management system; experience working at a comprehensive four-year public research university

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